EP #198: 4 Types of Listening to Help You Build a Culture of Generosity
Listening is the #1 skill a generous leader needs.
There are many types of listening. So many have been studied that it can be overwhelming to learn about this critical skill.
I've noticed that certain types of listening are of high important to servant leaders and generous cultures. I did some research and came up with 4 different kinds of listening that I felt were at the top of the list.
There are plenty of other kinds and I encourage you to research on your own and learn which forms are significant to you. Please share them with me as you like.
For now, you can start with these four and build a culture of generosity in your business.
Have a generous day that's full of good listening.
What You'll Learn in Today's Episode:
How listening will help you build a culture of generosity in your business
About Discriminative Listening
About Sympathetic Listening
About Empathetic Listening
About Critical Listening
The importance of habit in listening
Why it’s important to allow time to review reports with people
Quotes Worth Sharing:
“I was a little thrown when I learned about this type of listening.’” - Bob DePasquale
“Make sure you’re identifying the voices of your people and listening to them.” - Bob DePasquale
“You must figure out in your mind what other people feel.” - Bob DePasquale
“Sympathetic listening is a step above.” - Bob DePasquale
“We know good communication is a key component to a generous workplace culture.” - Bob DePasquale
“Empathy and sympathy are highly related but they’re different.” - Bob DePasquale
“If you’ve been there before, you feel it.” - Bob DePasquale
“The shared experience is key.” - Bob DePasquale
“If I had any part in their joyful experience. Let me do that again.” - Bob DePasquale
“The person that you’re feeling empathy with is more likely to use empathy in their own work.” - Bob DePasquale
“Critical is a really deep form of listening.” - Bob DePasquale
“Make sure you understand how to receive that information.” - Bob DePasquale
“When someone gives you a report, always allow time for discussion that report.” - Bob DePasquale
“Listening critically should be a simple transition from thinking critically.” - Bob DePasquale
Resources From Today's Episode:
My LinkedIn Post about these types of listening
My Book - Personal Finance in a Public World
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